Earlier known as Scottish & Southern Electric PLC., SSE is one of the top broadband, energy and phone providers in the UK. The multi-faceted international conglomerate caters to both domestic and commercial needs, i.e. its customers includes homes and businesses alike. In fact, it has a whopping 9 million customers (from Great Britain and Ireland) in its client base! SSE has its headquarter in Perth (Scotland). SSE is currently the largest supplier of natural gas and energy in the UK and has more than 20,000 staff in its payroll. The company is involved in electricity generation and distribution, different types of energy related services, electrical contracting, high speed broadband services, gas storage and a lot more!
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|Customer Services||0800 980 8476|
Although SSE has a good reputation and is known to be consistent in providing top quality services to its customers, there may be times when the customers face issues pertaining to the same and wish to contact SSE customer services. There is no reason to fret or worry because the customer services department of the company is always available and ready to assist the customers. One can reach out to the customer services team through phone, email or postal address. There is also the option of filling up the online priority services form (which can be found on the official website of SSE) and the customer care team would then get back to one with the reply.
SSE keeps different numbers for different departments in order to stay more organised and systematised. The calls that are made to numbers starting with ‘03’ will be charged the local rates whereas the calls to the toll-free numbers (i.e. 0800 numbers) are completely free of cost for those calling form the UK. The charges for the ‘03’ number will depend upon whether one is calling from the mobile or landline and of course one’s mobile/landline calling tariff/plan.
Reasons Why People Look for SSE Contact Number
Although the precise reason for contacting SSE will differ from person to person, some of the common reasons why people look for the company’s contact number are listed as under:
- They want to pay their bill via phone call
- They have forgotten/misplaced their login details for their SSE Account
- They desire to change their current tariff/plan
- They wish to change the amount paid by them through direct debit
- They want to submit their meter readings
- Issues pertaining to incorrect charges
- For lodging a complaint against the customer service received by them
- They want to have access to their home services owing to their boiler being broken
- Issues with smart meter, i.e. malfunctions, inoperative, etc
- They would like to switch over to a smart meter (for energy) and wish to schedule an installation
- For checking the usage of energy/broadband/telephone/gas
- For informing SSE about the change of address
- For issues such as lack of connectivity in case of broadband service
- For issues with landline
- Wrongly charged (undercharged or overcharged) phone bill package
- For upgrading their phone bill package
- For applying for a job at the company
- For reporting an emergency
- For more details about multi utility (gas, water, heat, electricity) solutions both for residential and commercial developments
- For new connections
Using the SSE Customer Services Postal Address
Customers who are facing problems or issues pertaining to SSE services may also write in to the company instead of calling the SSE phone number. This mode of communication with the customer service department is usually chosen in case of issues requiring one to send in a lot of paperwork or supporting documents. The postal address of the company is provided as under:
PO Box 7506
Alternatively, one can also write in to the Registered Head Office directly:
200 Dunkeld Road
Contacting SSE Through Social Media
It is also possible to contact the company through its social media accounts. These are listed as under for ready reference:
Linked In: www.linkedin.com/company/sse-plc
Official Website of SSE
The official website of SSE, i.e. www.sse.co.uk is the first place that one should visit when one has a query or a doubt. The website is full of useful and detailed content that the customers or prospective customers can go through in acquaint themselves with the services provided. In fact, a lot of times, individuals have found the answer to their question or cleared their doubts just from visiting the website and reading the relevant content!
The ‘Contact Us’ section of the website, which is listed under the ‘Help’ dropdown menu of the webpage is your go-to solution for any help/assistance required. On clicking this menu option, one will be redirected to a webpage which states ‘I need to contact SSE about ________ because _______’. One simply has to select options from the dropdown menus that best describes one’s problem/situation/need and fill in the blanks. On clicking the ‘OK – next’ button, one will be taken to another webpage wherein the best solution (depending upon one’s problem or requirement) is provided to one. For instance if you choose the option ‘I have an emergency’ in case of the ‘because’ dropdown menu then you will be provided with the 24x7 helpline number of National Gas or Power Cut Emergency. On the other hand, if you choose the option ‘I have a general enquiry’ then you will be provided with the general enquiry number for less urgent issues/requirements. In any case, the website’s intuitive automated artificial intelligence will match the best solution to the question.
This section is highly useful for all kinds of queries. It may pertain to Gas and electricity, Phone and broadband, Home services, Moving Home, Accessibility and Water. Users are recommended to use this section whenever they have a query because it provides them with the relevant numbers they should contact in order to get their query answered
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road