Parcelforce contact number – 0870 186 5269

In 1986, Royal Mail created a separate parcel function forming the foundations of Parcelforce. In 1990, Royal Mail Parcels was rebranded to Parcelforce, along with a massive investment in IT and infrastructure with the introduction of online tracking. In 1998 the business was rebranded to Parcelforce Worldwide. The last decade has seen them move into the express parcels market with further investment in technology which enables them to provide exceptional quality of service.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.

Customer Services0344 800 4466

he National Parcelforce Centre can handle 500m parcels a year. Even under capacity, it offers a phenomenal number of opportunities for error, heartache & dissatisfaction. Late, lost or damaged parcels can cause distress especially around Christmas or other key dates like birthdays or anniversaries.

Parcelforce aim to resolve complaints quickly and efficiently. They will not be confrontational, rather try to find out as much about the issue as possible. They will investigate fully, address the issue with full attention and make sure you are satisfied with the conclusion before resolving matters.

They have some strong competitors and will be eager to learn from mistakes so that they don’t fall behind companies like DPD, Hermes or Amazon.

They are fully aware that making a complaint can be stressful. They aim to allow you to complain in whatever method you choose. The member of staff dealing with you will be fully trained in complaint handling will deal with your complaint. In the proper manner outlined above.

In order to ensure you receive the quickest response possible please make sure you can provide your parcel tracking number or delivery address, so they can find out as much as possible about the complaint quickly and your email address or daytime telephone number so they contact you back, assuming your complaint can’t be resolved in one call.

How To Make A Complaint

Don’t be nervous. Not only will be person on the other end of the line be unlikely to be confrontational, they are usually eager to help resolve matters.

If there is personal information involved, call the Parcelforce’s Contact Number because that will offer security and peace of mind.

The customer service team have a great deal of experience amending policy details, keeping customer records updated - dealing with complaints, payments, change of drivers and vehicles and numerous other matters that customers may require help with.

Customer dissatisfaction is always regrettable, but companies like Parcelforce are actually keen to hear complaints. Their ethos is that every complaint & every resolution teaches the company a lesson. If the learning is achieved correctly, Parcelforce would improve as a company, errors would be made less in the future and more customers would enjoy an excellent or satisfactory experience.

Reasons for having to complain to Parcelforce could include, lost packages, damaged packages, late packages, rude or unhelpful employees or inconsiderate driving by employees.

An unhappy customer has a number of routes to a speedy resolution. Usually, the best is to ring them on 0344 800 4466 as customer service representatives often want to work hard on your behalf to resolve an issue. Other routes that are becoming more popular are Twitter & Facebook. The public nature of the complaint has its positives & negatives. Everyone can see the issue, but often people choose this method because they expect the public nature will lead to a swifter resolution.

The official Parcelforce Contact Number is 0344 800 4466 and they will work to resolve your concerns quickly and efficiently.

Parcelforce Opening Hours

DayOpening Hours
8am - 7pm
8am - 7pm
8am - 7pm
8am - 7pm
8am - 7pm
8.30am - 5pm
9am - 5pm

Parcelforce Head Office contact address

Parcelforce Headquarters UK
25 Caldecotte Lake Drive,
Milton Keynes,

Mothercare contact number – 0870 186 5267
SSE contact number – 0870 186 5270

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